The booking engines are currently charging the following mark-ups. We automatically increase the prices charged to guests on these channels by the same percentage so you receive the same net return regardless of booking channel.

AirBnB - 16.5%

Booking.com - 13.2%

VRBO (Stayz) - 13.2%

Zoning map for Yamba & Angourie. Properties highlighted in purple are capped at 180 days

Login to your Owners Portal.

You may access your Owner’s Portal at any time to block dates for owner stays.

To block dates for an owner stay, simply click on the '+' on the bottom right corner. To edit an owner booking simply double click it and you can edit as you see fit.

Please ensure you update your arrival/ departure times if you’re not anticipating to be in/out at standard times or our cleaners will be hovering.

Please also leave notes in your owner stays if you have friends or special instructions.

We will change the guest lock box code to 9856 on Owner Stays (unless we have other arrangements in place).

Please note that there are no guest communications provided with Owner Stays. If you have friends and family staying you will need to tell them about the lock box for access or provide your own keys and remind them to please checkout on time.

The cost of cleaning and laundering for these stays will appear on your monthly statement.

If you wish to clean yourself after your stay, of course that's fine and please just let us know, however please know that if it's not 5 star Airbnb standard when we do our Hostie check we'll need to charge to send cleaners to lift to standard as we collectively have a responsiblity to maintain five star cleanliness to retain our Superhost status.

From 1 July 2024, copies of monthly statements and associated invoices will be saved in your Guesty Owners Portal.

Simply scroll to the last tab under ‘documents’.

Old invoices and statements are kept on file for record keeping purposes should you need them.

Please note that the ‘owner revenue’ data forecasts are indicative only. They are the owner payout, less management commissions, less the cleaning and laundry fee charged to the guests. The are roughly what you will expect to receive from the booking but are not exact as they’re not based on actual cleaning and laundry costs and don’t account for any maintenance or other expenses.

Disbursments are paid and reports distributed within five business days of End of Month.

The Fair Trading mandated reports are not very user friendly.

Here’s an explanation of what all the numbers mean and how commissions are calculated etc:

EOM Statement Explanation

Should you have any questions regarding accounting, please email accounts@oceanstays.com.au so we can get back to you in detail.

Please note that we don’t charge statement fees that are standard in the industry.

Our pricing is dynamic. It’s based on what other comparative properties are booking for (not what they’re advertised for) and demand in the market. We manually review prices at least weekly as well.

We generally strive for three night minimums outside of peak and seven night minimums in peak, but sometimes we will reduce these minimum stays as dates draw close because it broadens the market so much more.

Prices will automatically drop in the immediate future to secure last minute bookings.

Please contact Kristy if you have queries regarding the pricing strategy for your property.

See our consumable pice list

Property cleaning is offered at a discounted rate through Coldstream House (Market average is $60-70/ hour). Prices are fixed based on average clean times and approximately $55 + GST/ hour. Extra time is allowed for BBQs, windows, skirting boards, wiping walls, fans etc so we don’t have big quarterly ‘spring’ cleaning bills to reach these items. If not all rooms are used or the property is only lightly used, the cleaners will complete ‘spring clean’ tasks. Conversely if the property is heavily used, no excess cleaning is passed on to Owners.

We initially set a fixed cleaning fee for your property based on our best guest and refine it to the lowest price possible and lock it in after three cleans. Fixed rate cleans will then remain the same over time.

From time to time we may need to engage professional window cleaners to reach certain windows. We will always ask you first.

Should you wish to provide your friends and family with discounted accommodation, please ask them to book directly at oceanstays.com.au and apply the following codes:

FRIENDSFAMILY20 - 20% off + cleaning fee + $50 direct booking fee

FRIENDSFAMILY50 - 50% off + cleaning fee + $50 direct booking fee

FRIENDSFAMILY80 - 80% off + cleaning fee + $50 direct booking fee

FRIENDSFAMILY100 - 100% off + cleaning fee + $50 direct booking fee

We'll always confirm with you when a Friends/ Family booking comes through if we don't recognise the name as family.

If you don't want them to use the codes during school holidays you'll need to let them know as the codes may be applied all year round.

Your friends and family will be treated like guests with this method of reservation. They will receive the full guest treatment with check-in and check-out instructions, gifts etc.

We will draw payment from the guest and distribute to you in your monthly statement.

If you’d like to contact us about your Agency Agreement, guest pricing or marketing, please contact kristy@oceanstays.com.au or 0447574601

If you have questions about accounts or monthly statements, please email accounts@oceanstays.com.au so we can investigate and get back to you in detail.

If you have questions about property maintenance, cleaning, laundry or guest supplies and amenities, please contact Tess@oceanstays.com.au or 0411812998

As we’re a 24/7 business, we’re at high risk of burn out if we don’t turn off sometimes.

We’d be grateful if non-urgent queries are raised during business hours. We’re also on the phone a lot during the day so if you miss us please email or leave a message and we’ll get back to you ASAP.

If you need to reach someone urgently and can’t get through to an individual, please call 1800 963 444. This is our guest hotline and it’s always attended.

We will need to perform a big clean before your first guest arrives to get it up to a 5 star Airbnb standard.

Our Hosties will also come through to declutter, set-up condiments and luxury consumables and update your digital guest portal ahead of your first guests.

You’ll need to pay for this clean, but only the necessary hours will be charged.

We promote each property on Oceanstays.com.au and our social media accounts as they are listed.

From time to time we offer promotions of up to 10% off or ‘free extra night’ style campaigns that are applicable to all properties. Please let us know if you wish to opt out of these promotions.

We also have access to content creators who can create dynamic content which will help us market your property. They generally stay overnight so they can capture the whole experience. We can arrange this for you. One reel costs approximately $320 and one night’s accommodation (mid week outside of school holidays). Oceanstays will pay for cleaning and laundry should you wish to do this.

We will repost any content you have created to give you a ‘bump’ in our socials which has been proven rather effective and leads to extra awareness and bookings.

If you haven't already, please subscribe to our Guest newsletter 'Seaside Sojourns'. We distribute it at least fortnightly to our nearly 3k subscribers.

It's a great tool for raising awareness for your properties and distributing tactical marketing campaigns to drive bookings.

We also use it to raise awareness and trust in the Oceanstays brand to further expand our following and ensure that guests who come to our region seek Oceanstays properties and book your property!

Coldstream House cleaning crews complete a clean the day of check-out (or the next day at the latest) so we are always set-up and ready to accept last minute reservations.

The day of check-in, Oceanstays Hosties come to inspect, quality control the clean, address anything that might have been missed in the clean, blow off and clean driveways and porches that may have been subject to weather, change lock box codes, leave personalised gifts, restock and refill consumables and make sure the property is immaculate for guests on the day of check-in. Hosties also offer early check-in as soon as they are finished to delight your guests.

If damage may be classified as ‘normal wear and tear’, we are unable to claim compensation from guests. An example of this might be dining chairs located close to the wall leaving small marks on the wall.

If damage is accidental and worth less than $80 and the guest has been a good guest who reports the accidental damage on a reviewable booking channel, we won’t seek compensation. The goodwill generated and repeat guest/ word of mouth referral is of much higher value than the replacement item.

If damage is valued higher than $80 we will seek compensation for full rectification works. Appliances and furniture will be calculated according to the ATO depreciation schedule plus installation cost as follows:

Value is calculated according to the diminishing value method:

Base value × (days held ÷ 365) × (200% ÷ asset’s effective life)

Effective life is calculated according to the ATO taxation ruling

We will use all means available to us to recover damage caused by guests. In very rare instances where this is not possible, owners will need to rely on insurance and we will help with this process with photos and detailed reports.

You may view our current guest terms & conditions on our booking website.